Appservice: 2020 in review.

2020 brought many challenges this year, urging the world to use more technical solutions than ever before. Our team adapted to all the changes in the new normal and is happy to be a part of a community that provides such solutions.

Facing the pros and cons of remote work, we deepened the expertise in this area to guide our clients through unknown territory. We also welcomed new opportunities to help businesses build the platforms necessary to survive the lockdown.

Throughout, our team continued to grow, as did the business of our clients. While the year was quite tough, there were many bright highlights that we can not miss. Here is a brief snapshot of what kept us inspired and excited for 2021 to come:

Our team has grown

Though this year has cut out some office activities, we’ve managed not only to save the core team but also level up in quantity and expertise. By the end of 2020, our family has grown 2 times. Mobile and QA departments can manage more tasks, thanks to the individual manager’s approach and determining task fulfillment. To deliver cutting-edge products with the highest ROI, we created a small innovation lab where we learn, build, and make technical breakthroughs. Internal project management, agile methodology, and DevOps courses help our team to analyze their work in retrospective, improve the processes, and coordinate future strategy. One of the primary 2021 goals is to have more dedicated people around, so be ready to join our team. We also plan to create educational platform for internal courses to broaden the expertise of our employees.

Company’s expertise expanded

By bringing the best expertise at work, we successfully released 30 international projects. Now the geography of our contracts bounds 7 countries and three continents, including the USA, Asia, and Europe. Our internal processes are fully automated and correspond to Scrum methodology standards. Appservice CEO Valery Semiletau shared his expertise in agile implementation at the IT Home Conference as the guest speaker. We’ve encouraged businesses to adapt to the new reality and go digital. Thus during the lockdown, we’ve helped the local network of healthy food to successfully implement the delivery system within a week. Next year we are planning to produce more turnkey products and broaden our MVP development direction.

Internal CRM system was updated

Developing a customized product is an essential part of company evolution. We released our own CRM system last year. In 2020, during the testing and improvement, we can easily manage contracts, documents, and teams, create marketplaces of service categories, and manage invoices. The product is supported by both mobile platforms and has full functionality as the web version. Next year we are planning to translate the system into English to enter new markets.

New Partnerships were entered

We’ve broadened the partnerships with our American clients, working together on different projects. We also continued to look for new collaborations and opened an office in Russia cooperating with investment company BKS, and released the interstellar Heliosphere website. For this year, we are ready to explore the markets of Europe and open legal entities in the USA.

While 2020 was far from the year any of us expected, in many respects it proved to be a period of growth, learning, and gratitude for what we have. Coming out of it, we appreciate our team, our clients, and the impact of technology more than ever and we can’t wait to carry that spirit through to great effect in 2021. 

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See you next year!